Return and Refund Policy

Our Commitment to Your Satisfaction

At Rans, we truly value your business and are dedicated to providing you with an exceptional online shopping experience. We want to ensure you have a clear understanding of our policies, and we’re always here to assist you.

Our Order & Shipping Process

Fast Dispatch: Once you place an order on our website, we aim to ship it within 3-5 working days.
Stay Notified: You’ll receive a dispatch notification on your registered mobile number as soon as your order is on its way!
Out of Stock? No Problem! If an item you ordered is out of stock, we’ll give you the option to choose a new item of the same value.

Returns for Exchange or Issues

While we don’t offer refunds, your satisfaction remains our priority. If you have concerns with your purchase, we’re here to help.

General Returns for Exchange: If you wish to return a product for an exchange, please mail the item to: No. 395/5. Kandy Road Balagolla, Kengalla, Kandy, Sri Lanka. Kindly note that you will be responsible for covering the shipping costs for returning the item, and these costs are non-refundable. To ensure a smooth exchange process, please ensure the product is returned in fully resalable condition.
Damaged, Defective, or Incorrect Items: In the rare event you receive a damaged or defective item, or if the item delivered is different from your order, we will arrange the courier service for the return free of charge.

Important Notes

Contact Us: For any questions, concerns, or assistance, please reach out to us:
- Email: info.ransfootwear@gmail.com
- Mobile: +94 777 807 960
Online Order Exchanges: Please be aware that we do not facilitate exchanges for online orders at our retail outlets. For assistance with online order exchanges, please contact us via email or our hotline.
Delivery Address Changes: Once your package has been shipped, we are unable to accommodate changes to the delivery address.

Thank You for Choosing Rans!

We are grateful for your business and appreciate your understanding of our policy. We are committed to serving you to the best of our ability and are always happy to assist you.

Our Address: No. 395/5, Kandy Road Balagolla, Kengalla, Kandy, Sri Lanka

Key changes and why they were made:

Clear Headings: Breaks down the policy into easily digestible sections (e.g., “Our Sales Policy,” “Order & Shipping Process”).
Positive Framing: Starts with a statement of appreciation and commitment to satisfaction, even with a no-refund policy.
Bold Keywords: Highlights important terms like “all sales are final,” “no refunds,” “shipping costs,” and contact information for quick scanning.
Emphasis on “No Refunds”: States the core policy clearly and upfront.
Combines Return Information: Grouped all return-related details under “Returns for Exchange or Issues” to avoid repetition and improve flow.
Action-Oriented Language: Uses phrases like “aim to ship,” “you’ll receive,” “we’ll give you the option” to describe the process.
Direct Contact Information: Places all contact methods together for easy access.
Improved Flow: Reads more like a helpful guide than a legal document.
Moved Address: Placed the physical address at the end, as it’s less frequently needed for general inquiries than contact numbers/email.